Q. Do you ship to Whole Nepal?
Currently, we only ship within Dang Tulsipur.
Q. Who will bear the Return items costs?
Usually return costs are borne by the seller or the end customer. We follow the same.
Q. Who will bear the delivery cost?
We provide Free Shipping on Tulsipur City area as our office reisdes here/ and rest will charge as standard shipping rates.
Q. Incorrect Address
If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.
Q. Can I change the delivery date for my order?
You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.
Q. What happens when the shipment is lost in-transit?
When the shipment is lost in-transit, you can drop an email at email@example.com, we will ship a new order to customer once we receive a confirmation from our courier partner.
Q. Your customer hasn’t received his product/shipment/order.
The distribution center of our products is in Tulsipur Dang. Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 1-2 working days . KinamHai is working with multiple carrier partners to make sure that your customer receives their item safely and speedy and at most reasonable price. However there may be delay in product if our vendors doesn’t have as we don’t consist warehouse.
In case your customer has still not received the order within the above mentioned time, it may be due to incorrect address/phone number or other reasons. We request you to kindly verify the customer details with us.
Q. What do you mean by the expected delivery date in the tracking link?
The expected delivery date is the tentative date by which your order will reach to customer’s doorstep.
Q. What does undelivered 1st attempt mean in shipping and what action should I take on it?
When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.
Reasons for undelivered shipment:
- Customer not contactable
- Incomplete address
- COD amount not ready
- Future delivery requested by the customer
- Customer refused delivery
- Door/premises/office closed
Note – No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.
Q. What if the customer is not available at the location at the time of delivery?
If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.