Frequently Asked Questions

Q. Why KinamHai?

We provide you the platform to buy the product . We always try to give the best quality products at the best price so you can satisfied as we care for our customers.

Q. What types of products KinamHai provides?

We have a wide range of products in many categories, we only choose the top-selling products for you that are high in demand. The price which we have mentioned on our website may be less than the shops prize.

Q.Is it necessary to have an account with KinamHai?

Yes, it is mandatory to have a Registered Account with us. You will be able to place the order only if you are an account holder with us. This account will also enable you to track all the details related to your orders, shipping, payment, notifications and much more.

Q. Shipping & Delivery Time

The distribution center of our products is in Tulsipur Dang. Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 1-2 working days . BulkyTrader is working with multiple carrier partners to make sure that your customer receives their item safely and speedy and at most reasonable price. However there may be delay in product if our vendors doesn't have as we don't consist warehouse.

Q. Can I cancel my order?

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. It is recommended to please notify as early as possible and we shall do our best to help.

Q. How can I track an order?

You will receive an email with the tracking number once your order is placed war. The handling time for an order would be maximum 1-2 working days .

Q. How can I track an order?

You will receive an email with the tracking number once your order is placed war. The handling time for an order would be maximum 1-2 working days .

Q. Do you ship to whole Nepal?

Currently we ship to Dang district of Nepal. Later, we'll notify you and it is sure.

Q. Who will bear the Return items costs?

Usually return costs are borne by the seller or the end customer. We follow the same.

Q. Who will bear the delivery cost?

We provide Free Shipping inside Tulsipur city as our main office resides. and rest will charge as standard shipping rates.

Q. What if the customer is not available at the location at the time of delivery?

If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.

Q. How to contact KinamHai?

You can mail us at kinamhai123@gmail.com or you can reach us from here!